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Providing the technology that you need with service that you can trust

Help + Support

We have the answers to your questions

FAQs

I have no internet, how do I troubleshoot my connection?

If you have not already, please submit a trouble ticket and our support agents will be in contact with you as soon as possible. 

Who can I contact outside of normal business hours to help with an outage?

Give us a call at (979) 721-9000 and our around-the-clock support agents can help with troubleshooting, submitting a trouble ticket, or dispatch if needed.

How can I pay my bill?

You can either pay online by setting up a portal login or feel free to give us a call during normal business hours at 979-721-9000.  To submit a payment by mail, please send to: 

PO Box 10966
College Station, Texas 77842

How do I access the billing portal?

Create a login so you can view, manage your services, and pay your bill. If you need assistance setting this up, give us a call during normal business hours at 979-721-9000 and we can assist you.

How do I set up Auto Pay?

We make paying your bill worry-free by offering auto-pay to all customers. You can set this up at any point in time on your online account portal or by letting one of our customer service representatives help over the phone at (979) 721-9000.

When my account is suspended, how do I restore service?

If your online portal does not allow you to process payment or if payment is received and services are not restored afterwards, please give our office a call during normal business hours at (979) 721-9000 and we can assist you.

How can I check and see if there is an outage in my area?

Please give us a call (979) 721-9000 and listen to the automated prompt message at the beginning of your call first. If there is an outage in your area, it should tell you here.

What services are available to my area?

We offer many solutions here at WireStar, but to know for sure if we can provide you with the services you are looking for please either submit a ticket with your location by clicking here or by giving our office a call during normal business hours at (979) 721-9000 and we can assist you.

What are the prices of your services?

We have many services, speeds, and solutions we can offer to you for your business or residential demands. We offer the ability to customize your services to your specific needs. Do you need WiFi only or phones as well? Maybe access control and cameras? We are here to help either by phone (979) 721-9000 or you can submit a ticket and one of our customer service specialists will reach out to you.

My TV is only getting a few channels, or none at all. How do I fix this?

If you have not already, please submit a trouble ticket and our support agents will be in contact with you as soon as possible. 

I forgot my Wi-Fi password. How do I recover or change it?

You can retrieve your Wi-Fi password by either opening a ticket for assistance or by giving our office a call during normal business hours at (979) 721-9000 and we can assist you.

I am moving, how do I cancel my services?

All you need to do is give us a call at (979) 721-9000 and we can get your account closed and walk you through the procedure for leaving or returning any leased equipment. This is a case-by-case scenario, so please make sure to ask about what to do with the equipment to ensure you will not be responsible for any fees.

Lets get connected! How can I follow you on social media for the latest updates?

To follow us on our social platforms for the latest updates see below:

Can’t find what you are looking for?

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