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Empower your home with cutting-edge technology

WireStar for Residents

Whether you use your home internet connection to work remotely or to stream the Sunday game, as a resident at a WireStar-supported property, our team is happy to support all of your technology needs.

What we can do for you

Internet

WireStar equips hundreds of multi-family properties across the country with fast, reliable internet up to 1 Gig. Depending on the property where you live, you have access to:

  • Fixed Wireless
  • Fiber
  • Cable
  • WiFi Deployment & Surveying
  • Mobile Internet
  • DSL
  • Ethernet over Cable (EoC)

To see what services are available at your property or inquire about upgrading your residential internet service, submit a form and a member of our team will be in touch.

What we can do for you

Television

WireStar partners with DirecTV & Dish to bring television service right to your home, with nationwide availability, 99% reliability, a variety of packages and add-ons, and 24/7 customer support.

To see what television services are available at your property, please inquire with your property manager or submit a form to get in touch with a member of our team. If your property does not offer television service through WireStar, we suggest signing up for any of the following services and would be happy to help you get started.

We have the answers to your questions

Resident FAQs

I have no internet, how do I troubleshoot my connection?

If you have not already, please submit a trouble ticket to submit a trouble ticket and our support agents will be in contact with you as soon as possible. 

Who can I contact outside of normal business hours to help with an outage?

Give us a call at (979) 721-9000 and our around-the-clock support agents can help with troubleshooting, submitting a trouble ticket, or dispatch if needed.

How can I pay my bill?

You can either pay online by setting up a portal login or feel free to give us a call during normal business hours at 979-721-9000.  To submit a payment by mail, please send to: 

PO Box 10966
College Station, Texas 77842

How do I access the billing portal?

Create a login so you can view, manage your services, and pay your bill. If you need assistance setting this up, give us a call during normal business hours at 979-721-9000 and we can assist you.

How do I set up Auto Pay?

We make paying your bill worry-free by offering auto-pay to all customers. You can set this up at any point in time on your online account portal or by letting one of our customer service representatives help over the phone at (979) 721-9000.

When my account is suspended, how do I restore service?

If your online portal does not allow you to process payment or if payment is received and services are not restored afterwards, please give our office a call during normal business hours at (979) 721-9000 and we can assist you.

My TV is only getting a few channels, or none at all. How do I fix this?

If you have not already, please submit a trouble ticket and our support agents will be in contact with you as soon as possible. 

I forgot my Wi-Fi password. How do I recover or change it?

You can retrieve your Wi-Fi password by either opening a ticket for assistance or by giving our office a call during normal business hours at (979) 721-9000 and we can assist you.

I am moving, how do I cancel my services?

All you need to do is give us a call at (979) 721-9000 and we can get your account closed and walk you through the procedure for leaving or returning any leased equipment. This is a case-by-case scenario, so please make sure to ask about what to do with the equipment to ensure you will not be responsible for any fees.